NAME

       rt-importer - Import a serialized RT database on top of the current one

SYNOPSIS

           rt-importer path/to/export/directory

       This script is used to import the contents of a dump created by "rt-serializer".  It will create all of
       the objects in the dump in the current database; this may include users, queues, and tickets.

       It is possible to stop the import process with ^C; it can be later resumed by re-running the importer.

       Certain records (notably queues and groups) will have their original Organization name prepended to them
       on import. This is primarily to avoid duplicate names (for example importing a General queue into an RT
       that already has one would otherwise cause a name collision error). If you are confident you won't have
       any name collisions in queues or groups, you may suppress this behavior by passing the
       --exclude-organization flag to "rt-importer".

   OPTIONS
       --list
           Print a summary of the data contained in the dump.

       --originalid cfname
           Places the original ticket organization and ID into a global custom field with the given name.  If no
           global ticket custom field with that name is found in the current database, it will create one.

       --exclude-organization
           Ordinarily certain records (groups, queues, the --originalid custom field) include the organization
           name of the original RT instance. Use this option to suppress that behavior and use the original name
           directly.

       --ask
           Prompt for action when an error occurs inserting a record into the database.  This can often happen
           when importing data from very old RTs where some attachments (usually spam) contain invalid UTF-8.

           The importer will pause and ask if you want to ignore the error and continue on or abort (potentially
           to restart later).  Ignoring errors will result in missing records in the database, which may cause
           database integrity problems later.  If you ignored any errors, you should run "rt-validator" after
           import.

       --ignore-errors
           Ignore all record creation errors and continue on when importing.  This is equivalent to running with
           "--ask" and manually typing "ignore" at every prompt.  You should always run "rt-validator" after
           importing with errors ignored.

           This option can be dangerous and leave you with a broken RT!

       --dump class[,class]
           Prints Data::Dumper representations of the objects of type class in the serialized data.  This is
           mostly useful for debugging.

           Works only in conjunction with "--list".

CLONED DATA

       Some dumps may have been taken as complete clones of the RT system, which are only suitable for inserting
       into a schema with no data in it.  You can setup the required database state for the receiving RT
       instance by running:

           /usr/sbin/rt-setup-database --action create,schema,acl --prompt-for-dba-password

       The normal "make initdb" step will not work because it also inserts core system data.