RT::Client::REST::Queue

version 0.72

  my $rt = RT::Client::REST->new(server => $ENV{RTSERVER});
  my $queue = RT::Client::REST::Queue->new(
    rt  => $rt,
    id  => 'General',
  )->retrieve;

RT::Client::REST::Queue is based on RT::Client::REST::Object. The representation allows one to retrieve, edit, comment on, and create queue in RT.

Note: RT currently does not allow REST client to search queues.

id

For retrieval, you can specify either the numeric ID of the queue or its name (case-sensitive). After the retrieval, however, this attribute will be set to the numeric id.

name

This is the name of the queue.

description

Queue description.

correspond_address

Correspond address.

comment_address

Comment address.

initial_priority

Initial priority.

final_priority

Final priority.

default_due_in

Default due in.

disabled

Queue is disabled

admin_cc_addresses

Admin CC Addresses (comma delimited).

cc_addresses

CC Addresses (comma delimited).

sla_disabled

Queue SLA is disabled

cf

Access custom fields. Inherited from RT::Client::REST::Object, where you can read more details.

Trivial example:

 my $queue = RT::Client::REST::Queue->new(
   rt => $rt,
   id => $queue_id
 )->retrieve();
 my @customfields = $queue->cf();
 for my $f (@customfields) {
   my $v = $queue->cf($f);
   say "field: $f";
   say "value: $v";
 }
    

For full explanation of these, please see "DB METHODS" in RT::Client::REST::Object documentation.

retrieve

Retrieve queue from database.

store

Create or update the queue.

search

Currently RT does not allow REST clients to search queues.

tickets

Get tickets that are in this queue (note: this may be a lot of tickets). Note: tickets with status "deleted" will not be shown. Object of type RT::Client::REST::SearchResult is returned which then can be used to get to objects of type RT::Client::REST::Ticket.

rt_type

Returns 'queue'.

RT::Client::REST, RT::Client::REST::Object, RT::Client::REST::SearchResult, RT::Client::REST::Ticket.

Dean Hamstead <dean@fragfest.com.au>

This software is copyright (c) 2023, 2020 by Dmitri Tikhonov.

This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.