+===========+ +===========+ +===========+ # USER SITE #
# USER SITE # # USER SITE # # # # # # # # *send-pr* # # *send-pr* # #
*send-pr* # +=====|=====+ +=====|=====+ +=====|=====+
| V |
`---------> Email.... <-------'
,---> | +===============|=========|===================+ # SUPPORT SITE |
`---> /etc/aliases # # *send-pr* | # #
+-----------------------------V--------+# # | GNATS GNATS_ROOT/gnats-queue/|#
# | | |# # | _________ V |# # | |*file-pr*|<--- *queue-pr -r* |# # | | | |#
# _ | | valid | |# # |M| | |Category?|N--. |# # |A| | |_________| | GNATS |# #
|I| | Y| | ADMINISTRATOR |# # |N| | | | |# # |T|<----------------| | |# #
|A| | | | .-> *edit-pr* |# # |I|--->*edit-pr*-. | V | | |# # |N| | |
|GNATS_ROOT/pending | |# # |E|<--*query-pr* | | | |# # |R| | | | | | |# #
|S| | | V V V |# # |_| |+------------------------------------+|# # || GNATS
Database ||# # || GNATS_ROOT/CATEGORY/GNATS-ID ||# #
|+------------------------------------+|# #
+--------------------------------------+#
+=============================================+