NAME

       send-pr - submit a GNATS Problem Report (PR) to a support site

SYNOPSIS

       send-pr
              [ --batch | -b ]
              [ --database=database | -d database ]
              [ --file=file | -f file ]
              [ --print | -p ]
              [ --request-id ]
              [ --severity=severity | -s severity ]
              [ --help | -h ] [ --version | -V ]

DESCRIPTION

       send-pr  invokes an editor on a problem report template (after trying to fill in some fields with reason‐
       able default values).  When you exit the editor, send-pr submits the completed form to the  GNATS  system
       at  a  central  support  site, either directly over the network to the GNATS server or by e-mail.  At the
       support site, the PR is assigned a unique number and is stored in the GNATS  database  according  to  its
       category  and submitter-id.  GNATS automatically replies with an acknowledgement, citing the category and
       the PR number.

       To ensure that a PR is handled promptly, it should contain your (unique)  submitter-id  and  one  of  the
       available categories to identify the problem area.

       The more precise your problem description and the more complete your information, the faster your support
       team can solve your problems.

       Note:  use  send-pr to submit problem reports rather than mailing them directly.  Using both the template
       and send-pr itself will help ensure that all necessary information will reach the support site.

OPTIONS

       -b, --batch
              Suppresses printing of most of the messages that send-pr usually prints while running.

       -d database, --database=database
              Specifies the database to which the PR is to be submitted; if no database is specified, the  local
              database  named  default  is assumed.  This option overrides the database specified in the GNATSDB
              environment variable.

       -f file, --file=file
              Specifies a file where a completed Problem Report or a PR template exists.  send-pr verifies  that
              the  contents of the file constitute a valid PR and asks the user whether the PR should be submit‐
              ted directly or edited first.  If the PR text is invalid, the user will be notified and given  the
              option to edit it.  If file is set to `-', send-pr reads from standard input.

       -p, --print
              Displays  the  PR  template for the specified database, or if the -d or --database options are not
              specified, print the template for the local database default.  No PR is submitted when this option
              is used.

       --request-id
              Sends a request for a Submitter Id to the support site.

       -s severity, --severity=severity
              Sets the initial value of the Severity field to severity.

       --version, -V
              Displays the version number of the program.

       --help, -h
              Prints a brief usage message.

ENVIRONMENT

       The environment variable EDITOR specifies the editor to invoke on the template.
       default: vi

HOW TO FILL OUT A PROBLEM REPORT

       Problem reports have to be in a particular form so that a program can easily manage them.  Please  remem‐
       ber the following guidelines:

       •  describe only one problem with each problem report.

       •  For  follow-up  mail, use the same subject line as the one in the automatic acknowledgent. It consists
          of category, PR number and the original synopsis line.  This allows the support site to relate several
          mail messages to a particular PR and to record them automatically.

       •  Please try to be as accurate as possible in the subject and/or synopsis line.

       •  The subject and the synopsis line are not confidential.  This is because open-bugs lists are  compiled
          from them.  Avoid confidential information there.

       See the GNU Info file gnats.info or the document Keeping Track: Managing Messages With GNATS for detailed
       information on reporting problems.

FILES

       /etc/gnats/send-pr.conf  The send-pr configuration file
       $HOME/.send-pr.conf  User-specific send-pr configuration file
       /tmp/p$$     copy of PR used in editing session
       /tmp/pf$$    copy of empty PR form, for testing purposes
       /tmp/pbad$$  file for rejected PRs

EMACS USER INTERFACE

       An  Emacs  user interface for send-pr with completion of field values is part of the send-pr distribution
       (invoked with M-x send-pr).  See the file gnats.info in the doc subdirectory of the distribution for con‐
       figuration, installation and usage information, or see Keeping Track: Managing Messages With GNATS

INSTALLATION AND CONFIGURATION

       See gnats.info or INSTALL for installation instructions.

SEE ALSO

       Keeping Track: Managing Messages With GNATS (also installed as the GNU Info file gnats.info)

       databases(5), dbconfig(5), delete-pr(8), edit-pr(1) file-pr(8), gen-index(8),  gnats(7),  gnatsd(8),  mk‐
       cat(8), mkdb(8), pr-edit(8), query-pr(1), queue-pr(8), send-pr(1).

AUTHORS

       Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus Support), Yngve Svendsen.

COPYING

       Copyright (c) 1992, 1993, 2002, Free Software Foundation, Inc.

       Permission is granted to make and distribute verbatim copies of this manual provided the copyright notice
       and this permission notice are preserved on all copies.

       Permission  is  granted  to copy and distribute modified versions of this manual under the conditions for
       verbatim copying, provided that the entire resulting derived work is distributed under  the  terms  of  a
       permission notice identical to this one.

       Permission is granted to copy and distribute translations of this manual into another language, under the
       above  conditions  for  modified versions, except that this permission notice may be included in transla‐
       tions approved by the Free Software Foundation instead of in the original English.

November 2002                                         4.1.0                                           SEND-PR(1)