NAME

       send-pr - submit a GNATS Problem Report (PR) to a support site

SYNOPSIS

       send-pr
              [ --batch | -b ]
              [ --database=database | -d database ]
              [ --file=file | -f file ]
              [ --print | -p ]
              [ --request-id ]
              [ --severity=severity | -s severity ]
              [ --help | -h ] [ --version | -V ]

DESCRIPTION

       send-pr  invokes  an  editor  on  a  problem  report  template  (after trying to fill in some fields with
       reasonable default values).  When you exit the editor, send-pr submits the completed form  to  the  GNATS
       system  at a central support site, either directly over the network to the GNATS server or by e-mail.  At
       the support site, the PR is assigned a unique number and is stored in the GNATS database according to its
       category  and submitter-id.  GNATS automatically replies with an acknowledgement, citing the category and
       the PR number.

       To ensure that a PR is handled promptly, it should contain your (unique)  submitter-id  and  one  of  the
       available categories to identify the problem area.

       The more precise your problem description and the more complete your information, the faster your support
       team can solve your problems.

       Note: use send-pr to submit problem reports rather than mailing them directly.  Using both  the  template
       and send-pr itself will help ensure that all necessary information will reach the support site.

OPTIONS

       -b, --batch
              Suppresses printing of most of the messages that send-pr usually prints while running.

       -d database, --database=database
              Specifies  the database to which the PR is to be submitted; if no database is specified, the local
              database named default is assumed.  This option overrides the database specified  in  the  GNATSDB
              environment variable.

       -f file, --file=file
              Specifies  a file where a completed Problem Report or a PR template exists.  send-pr verifies that
              the contents of the file constitute a valid PR  and  asks  the  user  whether  the  PR  should  be
              submitted  directly  or  edited  first.   If the PR text is invalid, the user will be notified and
              given the option to edit it.  If file is set to `-', send-pr reads from standard input.

       -p, --print
              Displays the PR template for the specified database, or if the -d or --database  options  are  not
              specified, print the template for the local database default.  No PR is submitted when this option
              is used.

       --request-id
              Sends a request for a Submitter Id to the support site.

       -s severity, --severity=severity
              Sets the initial value of the Severity field to severity.

       --version, -V
              Displays the version number of the program.

       --help, -h
              Prints a brief usage message.

ENVIRONMENT

       The environment variable EDITOR specifies the editor to invoke on the template.
       default: vi

HOW TO FILL OUT A PROBLEM REPORT

       Problem reports have to be in a particular form so  that  a  program  can  easily  manage  them.   Please
       remember the following guidelines:

       •  describe only one problem with each problem report.

       •  For  follow-up  mail, use the same subject line as the one in the automatic acknowledgent. It consists
          of category, PR number and the original synopsis line.  This allows the support site to relate several
          mail messages to a particular PR and to record them automatically.

       •  Please try to be as accurate as possible in the subject and/or synopsis line.

       •  The  subject and the synopsis line are not confidential.  This is because open-bugs lists are compiled
          from them.  Avoid confidential information there.

       See the GNU Info file gnats.info or the document Keeping Track: Managing Messages With GNATS for detailed
       information on reporting problems.

FILES

       /etc/gnats/send-pr.conf  The send-pr configuration file
       $HOME/.send-pr.conf  User-specific send-pr configuration file
       /tmp/p$$     copy of PR used in editing session
       /tmp/pf$$    copy of empty PR form, for testing purposes
       /tmp/pbad$$  file for rejected PRs

EMACS USER INTERFACE

       An  Emacs  user interface for send-pr with completion of field values is part of the send-pr distribution
       (invoked with M-x send-pr).  See the file gnats.info in the doc  subdirectory  of  the  distribution  for
       configuration, installation and usage information, or see Keeping Track: Managing Messages With GNATS

INSTALLATION AND CONFIGURATION

       See gnats.info or INSTALL for installation instructions.

SEE ALSO

       Keeping Track: Managing Messages With GNATS (also installed as the GNU Info file gnats.info)

       databases(5),  dbconfig(5),  delete-pr(8),  edit-pr(1)  file-pr(8),  gen-index(8),  gnats(7),  gnatsd(8),
       mkcat(8), mkdb(8), pr-edit(8), query-pr(1), queue-pr(8), send-pr(1).

AUTHORS

       Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus Support), Yngve Svendsen.

COPYING

       Copyright (c) 1992, 1993, 2002, Free Software Foundation, Inc.

       Permission is granted to make and distribute verbatim copies of this manual provided the copyright notice
       and this permission notice are preserved on all copies.

       Permission  is  granted  to copy and distribute modified versions of this manual under the conditions for
       verbatim copying, provided that the entire resulting derived work is distributed under  the  terms  of  a
       permission notice identical to this one.

       Permission is granted to copy and distribute translations of this manual into another language, under the
       above conditions  for  modified  versions,  except  that  this  permission  notice  may  be  included  in
       translations approved by the Free Software Foundation instead of in the original English.